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Service 2 Featured

Diagnostic Access and Advanced Logistics Programs

Design, implementation and operational coordination of sponsored complex diagnostic programs, focused on oncology, liquid biopsies and biological sample logistics. Also includes structuring the support and internal coordination circuits that sustain those programs. Nexaval Salud's differentiating core.

Pharmaceutical laboratories Diagnostic platforms Health agencies Pharma access teams High-complexity laboratories

Sub-services in this area

5 sub-services
2.1

Design and Implementation of Diagnostic Access Programs

For laboratories and pharma access teams sponsoring testing programs.

10 to 16 weeks
"The operation we designed has already passed real audits by pharmaceutical sponsors and regulatory bodies in high-volume oncology diagnostic programs."

What's included

  • Comprehensive operational design: flows, eligibility criteria, required documentation, control points.
  • Definition of coordination between prescribing physicians, health centers, laboratories and sponsor.
  • Design of the full patient cycle: from request to results delivery.
  • Design of sample validation processes to reduce rejections due to documentation or technical errors.
  • Logistics coordination for pickup and shipping of liquid biopsy kits and biological samples.
  • Documentation templates, forms and operational reports to the sponsor.
  • Documentation preparation for sponsor and regulatory audits.

What we deliver

  • Functioning operational program, with documented processes.
  • Operations manual for the client's team.
  • Operational tracking dashboard and sponsor reporting template.
  • Continuous improvement plan for the following 6 months.

Expected results

Monthly volume managed

+30 to +100%

Processing time

−40 to −60%

Documentation completeness

≥ 95%

Rejected samples

−40 to −70%

Unresolved critical deviations

< 2%

Traceability

End to end

What's not included: day-to-day operational execution of the program once implemented, nor access to identifiable patient data beyond what the client authorizes.
Duration: 10 to 16 weeks  ·  Investment: quoted based on scope and complexity
2.2

Operational Coordination of Biological Samples and Pre-analytics

Traceability and quality from sample collection to laboratory.

8 to 12 weeks

What's included

  • Assessment of the current biological sample flow from collection to processing.
  • Design of collection, packaging and transport protocols specific to each sample type.
  • Operational coordination with collection centers and specialized couriers.
  • Design of the traceability system for each sample throughout the journey.
  • Definition of rejection criteria and reprocessing procedure.

What we deliver

  • Complete map of the biological sample flow.
  • Operational protocols by sample type and destination.
  • Documented traceability system.
  • Rejection and reprocessing criteria manual.

Expected results

Rejected samples

−40 to −70%

Collection-to-processing time

−30 to −50%

Traceability per sample

100%

What's not included: physical handling, transport or technical processing of samples — that is the responsibility of authorized laboratory staff.
Duration: 8 to 12 weeks  ·  Investment: quoted based on volume
2.3

External Management and Support of Complex Clinical Cases

Operational coordination of cases with multiple stakeholders involved.

8 to 12 weeks

What's included

  • Design of the operational case-management process, from request to result.
  • Definition of the case manager role — operational-administrative, not clinical.
  • Design of coordination among physician, laboratory, sponsor and patient.
  • Design of the tracking and alert system per case.

What we deliver

  • Operations manual for complex case management.
  • Tracking and alert system.
  • Per-case and sponsor reporting templates.

Expected results

Case resolution time

−20 to −35%

Cases with documented tracking

100%

Unresolved escalations

< 5%

What's not included: medical decisions about the case or replacement of the treating physician's or scientific team's judgment.
Duration: 8 to 12 weeks  ·  Investment: quoted based on case volume
2.4

Design of the Liaison Process Between Commercial, Scientific and IT Areas

Structures operational communication between areas with different logics.

6 to 10 weeks

What's included

  • Analysis of the current state of operational communication between areas.
  • Identification of friction points and lost information.
  • Design of the cross-area communication process by situation type.
  • Design of operational meeting routines between areas.

What we deliver

  • Map of inter-area touchpoints.
  • Cross-area communication process manual.
  • Documented issue-management system.

Expected results

Inter-area response time

−30 to −50%

Incidents due to lack of information

−40 to −60%

Note: designs the inter-area communication process; Nexaval Salud does not act as a permanent liaison.
Duration: 6 to 10 weeks  ·  Investment: quoted based on areas involved
2.5

Standardization of Specialized Clinical Support

Second-line support channel with agile and consistent responses.

6 to 10 weeks

What's included

  • Analysis of the current state of the second-line support channel.
  • Design of the process for receiving, categorizing and routing inquiries.
  • Definition of target response times by inquiry type.
  • Design of standardized response templates.

What we deliver

  • Documented inquiry-management process.
  • Response templates by inquiry type.
  • Registration and traceability system.

Expected results

Response time per inquiry

−30 to −50%

Resolved on first contact

+20 to +35%

What's not included: clinical resolution of inquiries or replacement of the specialized team's medical or scientific judgment.
Duration: 6 to 10 weeks  ·  Investment: quoted based on inquiry volume

Need to combine more than one service?

Our services can be hired independently or combined. Tell us about your case in a free initial conversation.