Operational Audit and Local Health Management
Process diagnosis, efficiency of care flows and clinical quality of daily operations at healthcare institutions.
Sub-services in this area
3 sub-servicesOperational Diagnosis in Healthcare
For those who know something isn't working well but need a map before investing.
What's included
- Interviews with key personnel: leadership, middle management and front-line staff.
- Direct observation of critical work circuits.
- General analysis of the patient journey from first contact to closure.
- Review of actual use of existing tools and systems.
- Identification of bottlenecks, frequent errors and rework.
- Detection of operational inefficiencies and intuition-based decisions.
What we deliver
- Executive report with 3 to 5 improvement opportunities prioritized by impact and effort.
- Qualitative estimate of the expected return of each opportunity.
- Suggested action plan with concrete next steps.
- Presentation and discussion meeting on the report.
Expected results
Clarity on what's failing and why, improvement priorities ranked by impact, and an objective basis for deciding what to invest in first — without yet committing to an implementation project.
Patient Flow Optimization
For clinics where wait times or coordination between areas cause delays.
What's included
- Analysis of the current patient flow from admission to discharge.
- Measurement of times at each stage: reception, waiting, care, closing.
- Identification of bottlenecks and root causes of delays.
- Redesign of the reception and admission process.
- Optimization of the scheduling system and its adherence.
- Analysis of friction points between areas, when scope includes inter-area coordination.
- Definition of flow indicators by stage or area.
What we deliver
- Current flow map with friction points identified.
- Proposal for a new circuit with estimated expected improvement.
- Redesigned reception, admission and coordination protocols.
- Operations manual and training materials for the team.
Expected results
Average wait time
−25 to −40%
Delays between stages
−30 to −50%
Schedule adherence
+30 to +50 pts
Complaints about wait times
−40 to −60%
Design of Epidemiological Surveillance Systems and Support for the Infection Control Committee
For clinics and hospitals needing to structure their Infection Control Committee.
What's included
- Assessment of the current state of the surveillance and infection control system.
- Design of the organizational structure of the Infection Control Committee.
- Definition of epidemiological surveillance indicators based on institution size.
- Alignment with the mandatory notification event list and Ministry of Health manual.
- Design of data collection circuits and reporting frequency.
- Design of biosafety and infection control operational protocols.
What we deliver
- Documented Infection Control Committee structure with roles and meeting frequency.
- Epidemiological surveillance system adapted to the institution.
- Epidemiological reporting templates.
- Biosafety and infection control protocol manual.
Expected results
Documented and operational surveillance system, epidemiological reports with a defined schedule, formally structured committee, and a team trained to sustain the operation independently.