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Service 7

Preventive Health and Quality of Life

Chronic patient management and treatment adherence programs, focused on sustained results and patient well-being.

Clinics Pharmaceutical industry Health organizations Care teams

Subservices in this area

2 subservices
7.1

Operational Design of Chronic Patient Management Programs

For institutions that need to design ongoing follow-up for patients with chronic conditions.

10 to 14 weeks

What's included

  • Design of the chronic patient's journey within the program: enrollment, periodic follow-up, annual check-up.
  • Definition of risk-stratification criteria by condition type (diabetes, hypertension, heart failure, COPD).
  • Design of contact frequency and communication channels with the patient.
  • Design of coordination between the treating physician, follow-up team and patient.
  • Definition of operational clinical indicators to monitor.
  • Design of educational materials for the patient tailored to their condition.
  • Design of the operational escalation process for signs of decompensation.

What we deliver

  • Documented operating program with the chronic patient's journey.
  • Risk-stratification criteria by condition.
  • Educational materials for the patient by condition type.
  • Operating manual for the follow-up team.
  • Registration and tracking templates by case.

Expected results

Greater treatment adherence sustained over time, better early detection of decompensations, reduction in readmissions and avoidable complications, and a better patient experience throughout the ongoing care process.

What's not included: clinical execution of the program or professional sign-off on therapeutic decisions or clinical treatment protocols — functions that belong to the treating medical team. We provide the operational design and management framework, not direct clinical care.
Duration: 10 to 14 weeks  ·  Investment: quoted based on conditions and patient volume
7.2

Treatment Adherence Programs Based on Patient Experience

For treatments where adherence is critical to the clinical outcome.

8 to 12 weeks
"Applicable to oncology, HIV, autoimmune diseases, tuberculosis and mental health: treatments where sustaining adherence over time is as critical as the treatment itself."

What's included

  • Analysis of the patient's journey within the current treatment.
  • Identification of critical points where dropout or low adherence occurs.
  • Design of communication interventions focused on patient experience.
  • Design of a follow-up program with contacts scheduled at key moments.
  • Definition of empathetic, plain-language educational materials.
  • Design of accessible contact channels for the patient (WhatsApp, phone, in-person).
  • Design of a recovery process for patients who paused or are at risk of dropping out.
  • Team training in empathetic communication and follow-up protocols.

What we deliver

  • Map of the patient's treatment journey with critical points identified.
  • Documented follow-up program with defined touchpoints.
  • Ready-to-use educational materials for the patient.
  • Follow-up team manual and an adherence indicator system.

Expected results

Greater treatment adherence, fewer dropouts, a better patient experience throughout the therapeutic process, and a historical database on adherence patterns for continuous improvement.

Duration: 8 to 12 weeks  ·  Investment: quoted based on treatment and expected volume

Need to combine more than one service?

Our services can be contracted independently or combined. Tell us about your case in a free initial conversation.